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Refund policy

Returns & Refunds Policy: our 30-day happy-cat guarantee

Last updated: 19 October 2026

We want you and your cat to love what you buy from Life Made Easy SA ("we", "us"). This policy explains your options. It does not limit any rights you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Changed your mind? 30-day returns

  • You may return any item within 30 days of delivery for a refund, as long as it is unused, in its original condition and packaging, with all parts and tags.
  • Items that have been used, scratched, washed, or that smell of catnip or pets cannot be accepted under this change-of-mind guarantee, for hygiene reasons. This does not affect returns of defective goods (section 3).
  • Change-of-mind returns: you pay the cost of sending the item back, unless the return falls under the cooling-off right in section 2. Original shipping fees are refunded only where the law requires it.

2. Cooling-off right (online purchases, ECTA section 44)

You may cancel your order without reason and without penalty within 7 days of receiving the goods. The only charge you are responsible for is the direct cost of returning the goods. We will refund all payments (including the original delivery fee) within 30 days of the cancellation.

3. Defective, damaged or incorrect items (CPA sections 55 and 56)

  • If an item arrives damaged, is defective, is not what you ordered, or fails within 6 months of delivery because of a defect (not normal wear and tear, misuse or damage by pets beyond normal use), you may choose a repair, a replacement or a full refund.
  • Please tell us within 48 hours of delivery if an item arrives damaged, with photos of the item and packaging, so we can claim from the courier. Late reports will still be assessed under the CPA.
  • We cover the return delivery cost for defective, damaged or incorrect items.

4. How to return

  1. Email info.lifemadeeasysa@gmail.com with your order number, the item(s) and the reason.
  2. We'll reply within 1 business day with a return reference and the returns address or courier collection details.
  3. Pack the item securely and include the return reference. Keep your proof of postage/tracking until your refund is processed.

Returns address: please email us for the returns address. Please do not send items without a return reference.

5. Refunds

  • Once we receive and inspect the return, we'll email you to confirm approval.
  • Approved refunds go back to the original payment method within 5–10 business days (card refunds via Yoco may take a few extra days to appear on your statement).
  • Exchanges: if you'd like a different size or colour, tell us when you request the return, and we'll send the new item once the original arrives (subject to stock).

6. Gifts and discounted items

Gift recipients can return items for store credit with the order number. Sale items can be returned under the same conditions unless clearly marked as final sale before purchase (final-sale items can still be returned if defective).

7. Contact

Life Made Easy SA · info.lifemadeeasysa@gmail.com