Shipping policy
Shipping Policy
Last updated: 27 October 2026
We're a proudly South African store and only deliver within South Africa. We don't ship internationally.
Delivery options and costs
| Option | Cost | Estimated delivery* |
|---|---|---|
| Standard | R100 FREE on orders of R1,000 or more (after discounts) |
8–12 business days |
*Business days exclude weekends and South African public holidays. The free-shipping threshold applies to the order total after any discounts. Delivery times are estimates. They count from the day we start processing your order and already include the time it takes us to pack and dispatch it.
Processing time
Orders paid before 12:00 (SAST) on a business day start processing that day; orders paid after 12:00, or on weekends or public holidays, start processing the next business day. Packing and dispatch are part of the delivery times above, so there's no extra wait on top of them.
Couriers and tracking
We ship with Aramex, our courier partner. You'll receive an email with your tracking number when your order is dispatched. Please make sure your phone number is correct at checkout, as the courier uses it to arrange delivery.
Optional Nine Lives Care
You can add Nine Lives Care, our optional VIP care promise, to any order: R30 for orders under R1,000, or R49 for orders of R1,000 or more (based on your order before Nine Lives Care is added). It's never added automatically, and it isn't insurance. With it, we dispatch a replacement for a lost or damaged parcel within 1 business day of your report, without waiting for the courier claim. You have 7 days after delivery to report damage (instead of 48 hours), and a parcel whose tracking hasn't moved for 3 business days is treated as lost (instead of 5). Manufacturing defects are looked after for 12 months from delivery. Full details are on our Nine Lives Care page. Your rights under the Consumer Protection Act apply whether you add it or not.
Delivery issues
- Failed delivery: if the courier can't deliver after 2 attempts, the parcel may be returned to us. Re-delivery may carry an extra fee.
- Damaged parcels: please report damage within 48 hours with photos (see our Returns & Refunds Policy).
- Lost parcels: if tracking hasn't updated for 5 business days, contact us and we'll investigate with the courier and resend or refund.
